FAQ

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1.2 – What is the process? How do I order once I’ve sold online

You can place your drop ship orders on our site using our shopping cart. You will use your own address as the “bill to” address and your customer’s address as the “ship to” address. If you do not already have a drop ship account, contact us and/or simply fill out the form and fax it back to us with a copy of the front and back of your credit card.

1.3 – What are the shipping options?

We ship all drop-ship orders via Bartolini. We charge straight Bartolini residential shipping rates without any up-charge.

1.4 – What are the shipping costs?

Shipping rates are dynamic and vary depending upon weight and location. To get a rate quote for any product, you can put the item in the shopping cart and enter the ship-to zip code in the shipping rate calculator at the right hand side of the screen. You can do this on the home page before filling in any other info. There will be a $4 Drop-Ship fee per shipment that will be added later to your credit card charge, but the shopping cart does not reflect that.

1.5 – How long does it take to ship?

We usually ship all in-stock orders within 24 to 48 business hours.

1.6 – What is the return policy?

If any wine purchased from WineDrop fails, for any reason, to give satisfaction, WineDrop will replace or issue a credit for that wine provided that the wine is returned to WineDrop within one month after the earlier of (a) the invoice date for the wine and (b) the date of payment for the wine.

Please re-pack the wine and send it to “WineDrop, Attn: Returns, Zeppelinstrasse 7, D-85748 Garching Germany”. Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 10% restocking fee.

WineDrop reserves the right to refuse to accept the return of Goods, or to credit the value of any returned Goods, which are not in a saleable condition.

If you find any errors regarding type of wine and vintage, please send an e-mail to websales@WineDrop .NET right away. WineDrop .NET will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediatly to ensure the fastest delivery of your new shipment.

Claims for breakages will only be allowed if the Customer notifies WineDrop as soon as possible (and, in any event, within 7 days) after delivery. The Customer must retain breakages and accompanying packaging for examination by WineDrop or its agent.

WineDrop shall not be liable to the Customer for ullages or for any deterioration in the condition of any wine (which can occur naturally to all wines no matter how well cared for), whether that wine is in reserve storage with WineDrop or stored separately by or on behalf of the Customer.

1.7 – Is there a guarantee or warranty? If so, how long is it good for?

• The Seller warrants that the Goods will correspond with any description given in its price list or specification and be of satisfactory quality and will comply with all applicable EU legislation governing the sale of the Goods and the Seller will at its option refund the purchase price of, or replace free of charge any Goods which its examination confirms are defective provided:
  • Customer makes a full inspection of the Goods immediately upon delivery;
  • Customer notifies the Seller immediately of any defects which it discovers;
  • Customer provides a proof of purchase;
  • Customer provides the production LOT or BATCH number;
  • Customer has stored the Goods in a suitable environment and at the appropriate temperature; and
  • Goods are either made available to the Seller for inspection or returned to the Seller in their original condition and packaging, as the Seller may request.
• In all cases, claims must be made by the Customer and gift recipients should contact the Customer who will claim on their behalf.
• In no circumstances shall the Seller’s liability to the Customer for any breach of warranty exceed the price paid for the Goods in respect of which the claim is made.
• No refund, credit or replacement will be given for out of date Goods unless they are validly rejected for being out of date when delivered to the Customer.

1.8 – Is there combined shipping?

If you are shipping multiple items to the same address, the shopping cart treats all items as one package and you will automatically get a break on shipping. As a matter of fact, when the number of items is large and necessitates that they be shipped in multiple boxes, you still get charged as if the whole shipment is in only one box because that’s how the shopping cart figures it. The shopping cart is not smart enough to break items down into separate boxes, even when size and/or weight necessitate doing so. We are fine with that and consider it a discount to our customers when they order multiple items.

Of course, keep in mind that if you ever decide to carry inventory and ship directly yourself, then you don’t have to pay any drop ship fee. If you find that you are selling any given item over and over, it may be more economical to carry your own inventory.

1.9 – Is there a minimum order amount for drop shipping?

Yes, there is a minimum order of 6 std btls 0,75 l per drop ship order, not including shipping.