|What is drop shipping | How drop shipping works | Become a Dealer | FAQ
|Welcome to WineDrop’s Frequently Asked Questions!|
|We have developed this help page to assist you with standard information you may need. It also includes all the frequently asked questions from our customers. You can browse by categories you are interested or you can search some information you want to know at knowledgebase by entering keywords in the search bar.
If you can not get a satisfied answer here, Our customer service representative will help you figure it out.
Canceling an Order
How can I return a faulty item?
I Can’t Log In
I paid for an order and the order was canceled, why?
I want to cancel an order placed wrongly
3. How to Pay
4. Shipping & Delivery
Useful Shipping & Payment Information (Sorted By Country)
Shipping Methods Guide
Shipping & Delivery Estimates
Why can’t I choose my desired courier?
How do I save on shipping?
Locations We Ship To
Is shipping included In the prices?
Need to contact DHL about your delivery?
“I am an online seller, can you show me how you calculate shipping?”
TNT contact phone number in main destination countries
UPS contact phone number in main destination countries
Estimated Delivery Time
5. After Sales
How can I cancel an order? Before payment and after payment.
Who is responsible for product damage or loss during transit?
|1.1 – Do you provide any of the images for the retail website or do I pull from the website?
You can grab any of our product images from our web site by right clicking on the image and clicking “Save Picture As…”;
1.2 – What is the process? How do I order once I’ve sold online
You can place your drop ship orders on our site using our shopping cart. You will use your own address as the “bill to” address and your customer’s address as the “ship to” address. If you do not already have a drop ship account, contact us and/or simply fill out the form and fax it back to us with a copy of the front and back of your credit card.
1.3 – What are the shipping options?
We ship all drop-ship orders via Bartolini. We charge straight Bartolini residential shipping rates without any up-charge.
1.4 – What are the shipping costs?
Shipping rates are dynamic and vary depending upon weight and location. To get a rate quote for any product, you can put the item in the shopping cart and enter the ship-to zip code in the shipping rate calculator at the right hand side of the screen. You can do this on the home page before filling in any other info. There will be a $4 Drop-Ship fee per shipment that will be added later to your credit card charge, but the shopping cart does not reflect that.
1.5 – How long does it take to ship?
1.6 – What is the return policy?
If any wine purchased from WineDrop fails, for any reason, to give satisfaction, WineDrop will replace or issue a credit for that wine provided that the wine is returned to WineDrop within one month after the earlier of (a) the invoice date for the wine and (b) the date of payment for the wine.
Please re-pack the wine and send it to “WineDrop, Attn: Returns, Zeppelinstrasse 7, D-85748 Garching Germany”. Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 10% restocking fee.
WineDrop reserves the right to refuse to accept the return of Goods, or to credit the value of any returned Goods, which are not in a saleable condition.
If you find any errors regarding type of wine and vintage, please send an e-mail to websales@WineDrop .NET right away. WineDrop .NET will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediatly to ensure the fastest delivery of your new shipment.
Claims for breakages will only be allowed if the Customer notifies WineDrop as soon as possible (and, in any event, within 7 days) after delivery. The Customer must retain breakages and accompanying packaging for examination by WineDrop or its agent.
WineDrop shall not be liable to the Customer for ullages or for any deterioration in the condition of any wine (which can occur naturally to all wines no matter how well cared for), whether that wine is in reserve storage with WineDrop or stored separately by or on behalf of the Customer.
1.7 – Is there a guarantee or warranty? If so, how long is it good for?
1.8 – Is there combined shipping?
If you are shipping multiple items to the same address, the shopping cart treats all items as one package and you will automatically get a break on shipping. As a matter of fact, when the number of items is large and necessitates that they be shipped in multiple boxes, you still get charged as if the whole shipment is in only one box because that’s how the shopping cart figures it. The shopping cart is not smart enough to break items down into separate boxes, even when size and/or weight necessitate doing so. We are fine with that and consider it a discount to our customers when they order multiple items.
Of course, keep in mind that if you ever decide to carry inventory and ship directly yourself, then you don’t have to pay any drop ship fee. If you find that you are selling any given item over and over, it may be more economical to carry your own inventory.
1.9 – Is there a minimum order amount for drop shipping?